Tutorial: Client Onboarding

This guide outlines a comprehensive process for user onboarding, which involves several key steps. Initially, it includes the execution of KYC checks using an Mbanq approved external KYC vendor. Following this, the process involves setting up the client within the Platform. The final step is the uploading of necessary documents. This entire process is seamlessly integrated and facilitated through the use of KYC Vendor and Mbanq Cloud APIs, ensuring a smooth and efficient onboarding experience.

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API Ref: Create Client

Create Client

The first step in the user onboarding process involves the creation of a client profile. This foundational step is crucial as it establishes the client's identity within the system. It typically begins with the collection of essential client information such as Name, Email, Address, Mobile Number and Tax ID.

External KYC - Document Capture & ID Checks

After the client is created on the Mbanq cloud, the second step is to perform a KYC verification. To do this we must capture certain documents from the user and perform checks on the captured documents and user information. The document capture and ID checks are done through external third party services and data sources that have been pre-approved by Mbanq. Please contact your Mbanq's sales representative or platform solutions manager to learn more about Mbanq's KYC vendors and services.

Upload KYC Documents

The Clients identification documents and SSN/ITIN Number are captured and collected via input and uploaded to the MBanq System using the following API

Create Client Identifiers

Client Identifiers refer to documents that are used to uniquely identify a customer(SSN & ID). API Reference: Create Client identifier

• To protect personal identifiable information (PII) you should use fictitious SSN's such as 123-45-6789
• The sandbox system will check for duplicate SSNs, so cannot use a fictitious SSN more than once.

Upload Documents

Use the API attach document to client identifier to upload SSN and ID document Attach documents to Client Identifier

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Personal Information

• You should not use real KYC documents with Personal Identifiable Information (PII) in the sandbox environment.
• You should instead upload dummy documents in either image or pdf formats.

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API Ref: Upload Documents

Activate Client

Following successful verification, the client must be activated within the system. This final step is critical as it grants the client full access to perform all banking operations. This stage marks the completion of the onboarding process, paving the way for the client to utilize the full spectrum of banking services offered.

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API Ref: Activate Client

Client Services Features:

MBanq's Client Services features are designed to enhance customer satisfaction and engagement. These features include:

• Customer Support and Communication: Facilitate effective communication with customers through various channels, including secure messaging, chat support, and notification alerts. Our platform ensures prompt and personalized assistance to address customer inquiries and concerns.
• Self-Service Options: Empower customers with self-service features, such as account settings customization, password resets, and transaction history retrieval. These capabilities enhance convenience and empower customers to take control of their banking experience.

With MBanq's comprehensive suite of Account Management, Client Services, and Products, you can transform your banking operations and deliver exceptional services to your customers. We are committed to empowering you with the tools and capabilities needed to thrive in the digital banking landscape.